Shipping policy

Shipping Policy

This Shipping Policy applies to purchases made through pulsesshop, operated by Silver Creek Global LLC.

We offer customers different shipping options depending on their preferred delivery speed.

Estimated shipping time: 5–8 business days

Shipping fee: $15.00

Express Shipping is available for customers who prefer faster delivery.

Estimated shipping time: 10–20 business days

Standard shipping fee: $8.00

We offer free Standard Shipping on qualifying orders of $70.00 or more.

The applicable shipping method and cost will be displayed during checkout before payment is completed.

Shipping times are estimates rather than guaranteed delivery dates.

Actual delivery may vary depending on:

When tracking information is available, it will normally be sent to the email address provided during checkout.

Carrier systems may require additional time to display tracking updates after dispatch.

Customers are responsible for entering a complete and accurate shipping address.

If you discover an error after placing an order, please contact ugygbyuyg@outlook.com as soon as possible.

We cannot guarantee that an address can be changed after fulfillment or shipment has begun.

If your shipment has not arrived within the estimated shipping period, please contact us with your order number.

We will assist with reviewing the available tracking and carrier information.

If your package appears lost, arrives damaged, or tracking indicates an unusual delivery issue, please contact our customer service team.

For damaged shipments, please retain the packaging and provide photographs of the package and affected product where possible.

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country or region.

Unless otherwise stated at checkout, applicable import-related charges may be the customer's responsibility.