Refund policy
Refund & Return Policy
At pulsesshop, operated by Silver Creek Global LLC, we want our customers to have a reliable and transparent shopping experience.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item should:
- Be unused and in substantially the same condition as received.
- Include its original packaging and accessories where applicable.
- Be accompanied by your order number or other proof of purchase.
Before returning an item, please contact us at ugygbyuyg@outlook.com for return instructions.
Please do not send products back without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A brief description of the issue.
- Photos of the product and packaging when applicable.
After reviewing the issue, we may provide a replacement, refund, or another appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Used or altered products.
- Items damaged after delivery due to misuse.
- Certain opened personal-use or hygiene-sensitive products.
- Gift cards.
- Products clearly marked as final sale.
Return Shipping
If the return is required because we supplied a defective, damaged, or incorrect item, we will provide appropriate instructions.
For returns based on change of mind, personal preference, or ordering error, return shipping costs may be the customer's responsibility.
Refunds
Once an eligible return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Your bank, credit card issuer, or payment provider may require additional time to post the refund.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Orders that have already entered fulfillment or have shipped may no longer be eligible for cancellation.
Contact
Store: pulsesshop
Legal Business Entity: Silver Creek Global LLC
Email: ugygbyuyg@outlook.com
Phone: 2534228573